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Job Financial Complaints Investigation Officer Organization OMBUDSMAN OFFICE
Level 5.II Reports To Director of Priventing and Fighting Injustice Unit
No. of Positions 2 Deadline 07/Dec/2017
Job Description

- Receive and analyze information on Financial services Complaints;
- Handling complaints related to financial services;
- Manage the equipments and materials put at his/her disposal;
- Perform any other duties assigned by the supervisor
Job Profile
Profile: A0 in Law, Banking, Accounting or financial Management Knowledge and technical skills required:
- Knowledge of Substantive Law and Legal Procedures;
- Knowledge of investigation and evidence gathering techniques;
- Extensive knowledge and understanding of the Rwandan Finance System;
- Knowledge to analyse complex financial information & Produce reports;
- Deep understanding of financial accounts;
- Knowledge of court processes and procedures;
- Negotiations Skills;
- Stress management skills;
- Networking skills and result
- oriented;
- Report writing and presentation skills;
- Analytical and problem solving;
- Team working skills;
- Computer skills;
- Fluent in Kinyarwanda, English and French. knowledge of all is an advantage.