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Job Customer Care Officer Organization UNIVERSITY TEACHING HOSPITAL OF KIGALI
Level 6.II Reports To Director of administration and logistics unit
No. of Positions 2 Deadline 16/Jul/2019
Job Description
1. Collect periodically the claims from customers in the suggestion boxes for analysis 2. Participate actively in the analysis process 3. Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions. 4. Ensure the proper follow up of the recovery plan 5. Management of all problems related to customers 6. Identify and report on performance constraints 7. Ensure proactive systems to maintain operational performance in collaboration with other services 8. Professional appearance and commitment of customer care 9. To ensure the office, customer area and their personal appearance is at the highest level of clean line 10. Submit monthly, quarterly and annually report to the supervisor 11. Perform other related duties as required
Job Profile
"A0 in Communication, Journalism, International Relations, Marketing