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Job Senior customer care Organization UNIVERSITY TEACHING HOSPITAL OF KIGALI
Level 6.III Reports To Director of administration and logistics unit
No. of Positions 1 Deadline 16/Jul/2019
Job Description
1. Maintain a thorough knowledge of all departments, our hospital network, services deliveries so that customers are provided with accurate information on the provider and proceed general queries with confidence at all times. 2. Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders of Ethic committee leader. 3. To establish excellent relationships of health care providers to managers of the hospital. 4. To conduct regular visits to the frontlines at the point of service & to listen to their concerns and feedback 5. Ensuring Customer image outside CHU 6. Make a weekly report on claims or complaints from customers 7. Make a weekly, monthly, quarterly and annual report on the evaluation of activities 8. Submit monthly, quarterly and annually report to the supervisor 9. Perform other related duties as required
Job Profile
A0 in social work, sociology, clinical psychology or public health with background in health sector.